No we accept Bank card.

Call emergency numbers or visit office for more information

The account number is the unique customer code, which is used by the collection companies.

Yes, The account number is more important than ever because the account number is your user name to identify your monthly bill and other details.

Dear customer, it may be due to a large number of communications from your area and also there is a specific period for each type of communication provided for either a water supply interruption or a leak in the network, and you will be contacted soon.

This is no longer an acceptable excuse anymore, where you can get the invoice through the office or by letter or through the website.

You get warning during non-paid for 60 days or your bills more than 70 R.O

After 90 of non-paid bills

15 Omani Rail.

• Before making a complaint, you should compare the reading in the invoice and read the meter if reading the invoice is less than reading the meter. This means reading is correct
• The participant must bring his / her water meter reading photo.

• There is a leak inside home.
• There is high water consumption
• Could be wrong reading!

• Leak in water taps and pipes because of ageing and lack of maintenance
• From water closet water heater, taps and connections.
• Exist of water spots on ground, walls and roof because of leak in internal pipelines.
• From tank because is placed improperly
• Water around washing machine because of leak in pipes connected to the machine.

The reason may be that not paid your bills or the problem is in the buoy inside the tank, or the detainee may have been manipulated under the meter. if this reasons are not one of the above Please submit a complaint at the office or call 99060162

Visit us at office and submit a request to check the meter. If it turns out to be a faulty meter, it will be replaced.

The reason is that your meter is off and consumption readings are not recorded. Therefore, you should contact and register a complaint through office to change your meter with meter picture shoots.

The procedures of the water service connection start by visiting the place after calling the numbers 99060162 - 92025249 When visiting the place will determine the possibility of connection or not New connection charges are approved. The procedures completed in the company's office by bringing the following documents

• Copy of the ID card
• Copy of property Ownership KURKY

If the interruption is due to a pre-planned maintenance work by our employee it is advertised in the social media channels of @alsad and website of company. But, in case of pipe bursts or some other unexpected problem in the network, customers can not be notified beforehand.

The maintenance team will communicate with you if there is not enough data to reach the location or if there is any problem with accessing the location and may not necessarily communicate with you otherwise because meter is outside house.